Shipping & Delivery

Order Processing Time

• All orders are processed within 7–15 business days after payment is confirmed.
  
• Processing includes order verification, quality check, and packaging.

Shipping Origin

All orders are shipped from Suzhou, Jiangsu, China.

Shipping Cost & Time

Country	Shipping Methods	Shipping Time	Shipping Cost
United States	Standard Shipping	6-10 business days	$19.99
	Expedited Shipping	3-6 business days	$35.99
United Kingdom, Germany, France, Australia	Standard Shipping	7-12 business days	$19.99
	Expedited Shipping	6-10 business days	$29.99
Austria, Canada, Ireland, Spain, New Zealand, Italy	Standard Shipping	7-15 business days	$24.99
	Expedited Shipping	6-10 business days	$39.99

Total Delivery Time = Processing Time + Shipping Time (depending on your location)

Customs Duties & Taxes

• Customs duties, import taxes, or VAT may apply depending on your country’s regulations.
• These charges are not included in the product price or shipping fee and are the responsibility of the customer.
• We recommend checking with your local customs office for more information.

Tracking Your Order

• Once your order has been shipped, you can track your package using the link provided in your shipping confirmation email.
• Please note that tracking updates may take 24–48 hours to appear, depending on the carrier.
• If you experience any issues with tracking your package, feel free to contact us, and we will work to resolve the matter within 48 hours.

Incorrect Address Information

Please make sure all shipping details are accurate before placing your order.
If you need to change your address:

• Contact us within 24 hours at formal@zoghoo.com
  
• Orders already shipped cannot be changed or rerouted
  

Contact Us

If you have any questions or concerns regarding our Shipping Policy, please feel free to reach out to us at any time:

Email: formal@zoghoo.com
Phone: +86 188 6231 0840 
Address: Online customer care
Business Hours: Mon–Fri, 9:00 AM – 6:00 PM (UTC+8)