FAQs

Q1. What products does Zoghoo offer?

Zoghoo is an online fashion brand specializing in formal and occasion dresses, including prom dresses, homecoming dresses, evening gowns, and special-occasion apparel. All products are designed to combine style, quality, and comfort.

Q2. Where is Zoghoo located?

Zoghoo operates as an e-commerce business based in Suzhou, Jiangsu, China.
Our design coordination and production management are handled locally, and we ship orders internationally.

Q3. Do you ship internationally?

Yes, we offer international shipping to most countries worldwide.
Available shipping methods and costs will be displayed at checkout based on your location.

Q4. How long does order processing take?

Orders are typically processed within 7–15 business days after payment is confirmed.
Processing includes order verification, quality inspection, and packaging.

Q5. How long does shipping take?

Estimated delivery times after order processing are:
Standard Shipping: 6–10 business days (for US)
Express Shipping: 3–6 business days (for US)
Delivery times may vary depending on destination, customs clearance, and local logistics.

Q6. Where are orders shipped from?

All orders are shipped from our fulfillment and production facilities located in China.

Q7. Will I need to pay customs duties or taxes?

Customs duties, import taxes, or VAT may apply depending on your country’s regulations.
These charges are not included in the product price or shipping fee and are the responsibility of the customer.

Q8. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Tracking updates may take 24–48 hours to become available.

Q9. What is your return policy?

We accept returns within 48 hours from the date you receive your order.
Returned items must be unused, unworn, and in original condition with all tags and packaging intact.
Custom-made or personalized items are not eligible for return unless they are defective or sent in error.
For full details, please visit our Return & Refund Policy page.

Q10. How long does it take to receive a refund?

Once your return is received and inspected, approved refunds will be processed within 3–7 business days and issued to the original payment method used for purchase.

Q11. What should I do if I receive a damaged or incorrect item?

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and photos of the item.

Q12. How can I contact customer support?

You can reach our customer support team using the details below:
Email: formal@zoghoo.com
Phone: +86 188 6231 0840
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC+8)
We aim to respond to all inquiries within 24–48 business hours.

Q13. Is it safe to shop on Zoghoo.com?

Yes. We are committed to providing a secure and reliable online shopping experience.
All transactions are processed through secure payment systems, and customer information is handled according to our Privacy Policy .

Q14. Could you please confirm if the color of my item will match precisely with what is displayed on your website?

Our color online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get.